Healing Care Hospice is a collection of very inspiring and dedicated people who strive to provide the very best care possible; who see hospice as a calling and a privilege; who want to know and feel that their efforts have made an impact on the patients and families under our care; who are driven by exceptionally high standards and expect nothing less from themselves or their colleagues; and who strive each day to be better than the last through constant learning, mentorship, and training.
Preserving our unique culture has been an invaluable factor in our growth and success. We put patient care first; we offer service to others as a reward onto itself; we see the company as a platform where amazing people can lead inspiring careers; we demand dedication and devotion to high standards; we reward collaboration, teamwork, and comradery; and we make available constant learning and professional development.
We train our staff extensively so they are skilled and confident, clinically but also in their ability to think critically, solve challenging problems, resolve difficult issues, and connect with families. Our staff receive training across multiple platforms to ensure they are ready to provide outstanding care.
Staff receive, on average, two to three months of training.
Our training modalities include one-on-one training with a clinical manager, eLearning, classroom training, skills lab, mentorship, and shadowing.
We continually develop and update our own proprietary training materials so the material is engaging, fresh, and original.
We employ a large team of clinical managers, and our manager-to-staff ratios are among the best in the industry. This means more clinical direction, more mentorship, more support, and more ongoing training.
Clinically progressive care allows us to bring patients onto hospice who are hospice-reluctant or who have non-negotiable clinical demands.
We employ Spanish-speaking staff across all of our disciplines, from the liaisons who first meet with families; to the nurses, hospice aides, social workers, and chaplains who provide direct patient care; to the support staff in the office.
Through our language capabilities, as well as our understanding of Latino culture, beliefs, and traditions, we are able to help Latino families overcome their reluctance to hospice care and to have a positive end-of-life experience.
Our Mi Amado program empowers Spanish-speaking families to better understand what is happening, to be heard, and to have their unique needs met.
End-Stage Renal Disease (ESRD)
ESRD patients with Medicare Part A can continue to receive dialysis treatments while on hospice care if an alternative hospice diagnosis is available.
This program is effective because we proactively communicate with the patient’s nephrologist and dialysis center to prevent unnecessary hospitalizations. Additionally, we offer pre- and post-dialysis nursing and hospice aide visits for symptom management and comfort.
We are adept at managing symptoms unique to dialysis patients. Lastly, Our staff is trained to discuss goals of care in relation to dialysis.
Transitional Palliative Care
Our Transitional Palliative Care program is focused on a high-risk patient population with multiple chronic conditions and frequent hospitalizations who are not quite ready or appropriate for hospice care.
We have developed a detailed admission criteria for each disease process to ensure that patients coming onto our Transitional Palliative Care program meet eligibility requirements.
The primary goal of this program is to promote maximal functionality by encouraging compliance with the patient’s existing care plan, provide quality symptom management, and make referrals to available medical resources in coordination with patient’s PCP and health plan.
Our Transitional Palliative Care program will utilize telehealth to increase frequency of patient visits and increase our patient contacts.
Managed Care Focus
We work with some of the largest managed care providers in Southern California, and we work hard to help them achieve their goals—minimizing returns to acute settings, reducing hospital bed days, and increasing customer satisfaction.
We are able to achieve these outcomes through a combination of factors:
We offer fast responses to referrals; we can accommodate same-day discharges; we are adept at quick SNF placements; and we focus on safe hospital discharges.
We have the clinical competency to handle complex cases and situations; we offer strong after-hours triage; and in the event a patient calls 911, we do ER diversions.
We are willing to accommodate complex clinical needs, within limits, including: paracentesis, artificial nutrition, CPAP/BiPAP, dialysis, IV hydration and antibiotics, and challenging wound care.
We accommodate our partners’ reporting, communication, and collaboration requirements.
To meet the needs of California’s changing demographics, we employ Spanish speakers across all of our disciplines and support roles. Of course, employing Spanish speaking staff is only the first step towards creating a hospice agency attuned to the needs of Southern California’s growing Hispanic population.
Beyond language, we strive to understand and overcome the cultural barriers to hospice utilization that exist within the Hispanic population. Studies have demonstrated that Hispanic populations are less likely to utilize hospice care, experience higher incidence of untreated pain at end-of-life, have less familiarity with advanced care planning, and suffer disparities in the use of intensive treatment at the end-of-life.
We believe that explaining hospice care to families in the appropriate language, in a culturally sensitive manner, by an individual who understands both the culture but also its complexities with regard to end-of-life issues, leads to increased rates of hospice utilization and improved palliative outcomes.